Responsible Gaming
The Golden Rules of
Safe Gambling
Gambling is Entertainment
Treat every gambling session like buying a movie ticket — money spent for entertainment. Never gamble with money you need for bills, food, or rent. Only use money you can afford to lose entirely.
Set Time Limits
Decide how long you will play before you start — and stick to it. Use Wheelz Casino’s session timer feature to receive alerts when your limit is reached. Time passes quickly when gambling; always use a clock.
Set Deposit Limits
Set a daily, weekly, or monthly deposit cap before you play. At Wheelz NZ, deposit limits can be set instantly in your dashboard and take effect immediately. Raising limits requires a 24-hour cooling period — by design.
Never Chase Losses
Chasing losses is the most dangerous gambling behaviour. The desire to “win back” what you lost leads to bigger losses. If you’ve reached your loss limit, stop — regardless of the urge to continue. The next session starts fresh.
Never Gamble Under Stress
Don’t gamble when you are upset, anxious, depressed, or under the influence of alcohol. Emotional and impaired gambling leads to poor decisions. Gambling should be done in a calm, clear-headed state of mind only.
Talk to Someone
If gambling is affecting your life, relationships, or finances — talk to someone. The Problem Gambling Foundation NZ provides free, confidential support. You can also speak to Wheelz’s support team at any time.
Responsible Gambling
Tools at Wheelz NZ
All tools are available directly in your account dashboard — instant access, no forms, no waiting.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once set, your limit is enforced automatically. Reducing a limit is immediate. Increasing requires a 24-hour cooling-off period — a built-in safeguard against impulsive decisions.
Session Time Reminders
Set a session length limit — 30 minutes, 1 hour, 2 hours, or custom. When your time is up, Wheelz displays a pop-up reminder. You can choose to continue or stop — the choice is always yours, but the awareness is always there.
Loss Limits
Set a maximum amount you are willing to lose per day, week, or month. Once your loss limit is reached, your account automatically prevents further bets until the period resets. A powerful tool to enforce your own boundaries.
Cool-Off Periods
Take a break from gambling for 24 hours, 48 hours, 1 week, or up to 6 weeks. Your account remains active — you can still log in and access your balance — but gambling is paused. Ideal when you feel you need a reset without permanent closure.
Self-Exclusion
Request permanent or temporary account closure. Self-exclusion is enforced immediately and comprehensively — you will be excluded from all marketing, bonuses, and gambling access for the chosen period. Wheelz Casino respects and honours all self-exclusion requests without question. Minimum period: 6 months.
Reality Checks
Enable reality check notifications that display your session duration and net win/loss at set intervals during gameplay. These pop-ups bring awareness to your current gambling activity and prompt a conscious decision to continue or stop.
Do I Have a
Gambling Problem?
Answer these questions honestly. If you answer “Yes” to any of them, it may be time to speak with a professional. This quiz is not a diagnosis — it is a starting point for reflection.
NO
Have you ever gambled more money than you intended to?
NO
Have you tried to win back money you have lost gambling (chasing losses)?
NO
Has gambling caused arguments, stress, or financial problems with family or friends?
NO
Do you think about gambling when you are not playing, or feel restless when trying to cut back?
NO
Have you gambled with money meant for necessities like rent, bills, or food?
Your responses suggest gambling is within a healthy range. Keep using deposit limits and session reminders to stay in control.
Consider setting stricter deposit and loss limits in your dashboard. If these patterns are growing, speaking to the Problem Gambling Foundation NZ is a smart step.
Your responses indicate significant gambling-related concerns. The Problem Gambling Foundation NZ provides free, confidential, non-judgmental support. You are not alone, and help is available right now.
Signs of
Problem Gambling
If any of the following signs apply to you or someone you know, please seek support immediately.
New Zealand
Support Resources
The Problem Gambling Foundation of New Zealand provides free, confidential counselling, advice, and support services for anyone affected by gambling — players and their whānau. Available 24 hours, 7 days a week.
The official New Zealand Gambling Helpline offers support, information, and referrals for people experiencing gambling-related harm. Available nationwide, free of charge, and completely confidential.
Our support team is available 24 hours a day, 7 days a week. Contact us to set responsible gambling limits, request a cool-off period, or discuss any concerns about your play. We are here to help without judgement.
