In these Terms and Conditions, the following definitions apply:

• “Wheelz”, “we”, “us”, “the Casino” — refers to the online casino platform operated by Rootz Limited at wheelzcasino-nz.com and all related domains.
• “Rootz Limited” — the legal entity operating Wheelz Casino, incorporated in Malta (registration number C72981), holding MGA licence MGA/B2C/370/2017.
• “Player”, “you”, “your” — any natural person who has registered an account or is using the Platform.
• “Account” — the personal player account created on registration, through which the Player accesses the Platform and Services.
• “Services” — all casino games, promotions, bonuses, customer support, and other features provided via the Platform.
• “Real Money Balance” — funds deposited by the Player that are available for wagering and withdrawal.
• “Bonus Balance” — bonus funds credited by Wheelz that are subject to wagering requirements before withdrawal.
• “Wagering Requirement” — the number of times a bonus amount must be bet before it can be converted to withdrawable funds.
• “KYC” — Know Your Customer verification, the identity and document verification process required under anti-money laundering regulations.
• “NZD” — New Zealand Dollar, the primary currency for NZ player accounts.

By accessing wheelzcasino-nz.com, registering an account, making a deposit, or placing a bet, you confirm that:

• You have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
• You have read and agree to our Privacy Policy and Responsible Gambling Policy.
• You are at least 18 years of age and legally permitted to participate in online gambling in your jurisdiction.
• You are not accessing the Platform from a jurisdiction where online gambling is prohibited by law.
• You are acting on your own behalf and not as an agent or nominee for any third party.

To access real money games and claim bonuses, you must register a player account. The following rules apply:

• One account per person: Each player is permitted to hold exactly one account. Duplicate accounts — whether under the same name, email address, device, IP address, household, or payment method — are strictly prohibited and will result in account closure and forfeiture of funds.
• Accurate information: You must provide accurate, complete, and up-to-date personal information during registration. Providing false or misleading information is grounds for immediate account termination.
• Account security: You are solely responsible for maintaining the confidentiality of your login credentials. Wheelz will not be liable for any losses resulting from unauthorised access to your account caused by your failure to secure your login details.
• Non-transferability: Player accounts are personal and non-transferable. You may not sell, transfer, or allow any other person to use your account.
• Account currency: NZ players may register in NZD. Currency selection is final at registration and cannot be changed thereafter.

To be eligible to use Wheelz Casino NZ Services, you must:

• Be at least 18 years of age (or the legal gambling age in your jurisdiction if higher).
• Not be a resident of any jurisdiction where online gambling is prohibited, including but not limited to: the United States, United Kingdom (without appropriate licence), France, Spain, Italy, and other restricted territories listed in our geo-restriction policy.
• Not be an employee, director, contractor, or immediate family member of Rootz Limited or any of its affiliated companies, software providers, or gaming partners.
• Not be subject to a self-exclusion order at Wheelz Casino or any national self-exclusion programme applicable to you.
• Have the legal capacity to enter into a binding contract under the laws of your jurisdiction.

Wheelz Casino NZ accepts deposits via a range of approved payment methods. The following terms apply to all deposits:

• Minimum deposit: NZ$10 unless otherwise specified for a specific payment method or promotion.
• Processing time: Most deposit methods are credited instantly. Bank transfers may take 1–3 business days.
• Currency: NZ player accounts are denominated in NZD. Deposits made in other currencies will be converted at the prevailing exchange rate; currency conversion fees may apply.
• Own funds only: You may only deposit funds that lawfully belong to you. Depositing funds derived from illegal activities is strictly prohibited and will result in account closure and reporting to relevant authorities.
• Payment method verification: Wheelz reserves the right to request verification of any payment method used. Withdrawals must be made to the same method used for deposit where technically possible.
• Deposit limits: You may set voluntary deposit limits in your account dashboard — daily, weekly, or monthly. Limits take effect immediately; increases require a 24-hour cooling period.
• Declined deposits: Wheelz is not responsible for deposits declined by your bank or payment provider. Contact your payment provider if your deposit is refused.

Withdrawals from your Real Money Balance are subject to the following conditions:

• Minimum withdrawal: NZ$20 unless otherwise specified.
• KYC requirement: All withdrawals require successful completion of KYC verification. Unverified accounts cannot process withdrawals.
• Wagering requirement: Bonus funds and winnings derived from bonus funds cannot be withdrawn until all applicable wagering requirements have been met in full.
• Processing times: E-wallets (Skrill, Neteller) — up to 24 hours. Visa/Mastercard — 1–5 business days. Bank transfer — 3–7 business days. Processing times commence after internal approval.
• Withdrawal to original method: Withdrawals are directed to the same payment method used for your most recent deposit where possible. If the original method cannot receive funds, Wheelz will arrange an alternative.
• Withdrawal limits: Standard maximum withdrawal is NZ$10,000 per week for verified accounts. VIP players may be subject to higher limits. Jackpot winnings may be paid in instalments at Wheelz’s discretion.
• Pending withdrawals: You may cancel a pending withdrawal before it has been processed. Cancelled withdrawal funds are returned to your Real Money Balance.
• Verification right: Wheelz reserves the right to conduct additional verification checks before approving any withdrawal, regardless of prior verification status.

All bonuses, free spins, cashback offers, and other promotions at Wheelz Casino NZ are subject to these general terms as well as any specific promotion terms communicated at the time of the offer.

• Welcome Bonus: Available to new players only. One welcome bonus per player, household, IP address, and payment method. Must be claimed within 7 days of first deposit. Full terms on the Bonuses page.
• Bonus activation: Bonuses must be opted into before or at the time of qualifying deposit unless the promotion specifies otherwise. Retrospective bonus applications are not permitted.
• Bonus balance separation: Your account maintains separate Real Money and Bonus balances. Real Money Balance is used first in gameplay, unless you choose to activate a specific bonus.
• Bonus expiry: All bonuses expire within 30 days of being credited unless stated otherwise. Expired bonus funds and associated winnings are forfeited automatically.
• Maximum bet rule: While a bonus is active, the maximum permitted bet per spin or round is NZ$5. Bets exceeding this limit while a bonus is active may result in bonus cancellation and forfeiture of bonus-derived winnings.
• Game restrictions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live dealer games, table games, and video poker contribute at lower rates (10–20%). Crash games contribute at 10%. Check the specific promotion terms for contribution rates.
• Abuse prevention: Wheelz reserves the right to refuse, modify, or withdraw any bonus if abuse, exploitation of bonus structures, or collusion is suspected. Decisions regarding bonus abuse are final.
• Maximum withdrawal from bonus: Unless otherwise stated, winnings derived from free spins and no-deposit bonuses are capped at NZ$100 or 5× the bonus value (whichever is higher).

Wagering requirements (also called “playthrough requirements”) define how many times a bonus amount must be bet before it can be withdrawn. Key rules:

• Calculation example: A NZ$100 deposit bonus with a 35× wagering requirement requires NZ$3,500 in total bets before withdrawal is permitted.
• Game contributions: Slots — 100% · Crash games — 10% · Live dealer games — 10% · Table games (RNG) — 20% · Video poker — 10%. Some games may be excluded entirely from wagering contribution.
• Real money first: During gameplay with an active bonus, all wagers are first deducted from your Real Money Balance. Bonus Balance is used only when Real Money Balance is exhausted.
• Forfeit option: You may forfeit your bonus at any time by contacting support. Forfeiting a bonus cancels any bonus-derived winnings that have not yet cleared wagering.
• Expiry: If wagering requirements are not completed within the applicable time limit, the bonus and any associated winnings are forfeited. Real Money Balance is unaffected by bonus expiry.

All casino games available at Wheelz Casino NZ operate in accordance with the following principles:

• RNG certification: All slot and table games use certified Random Number Generator (RNG) software, independently tested and audited by accredited third-party testing laboratories. Game outcomes are random and not influenced by the player’s history, bet size, or any other factor.
• Published RTPs: Return-to-Player percentages are published by the game developer and verified by regulators. RTPs represent long-term statistical returns across all players and are not a guarantee of individual session outcomes.
• Crash games: Crash games (including Aviator) use Provably Fair algorithms where applicable. The crash point for each round is determined by a cryptographic combination of server and client seeds established before the round begins.
• Live dealer games: Live dealer games are streamed in real time from licensed studios. Physical cards, wheels, and other game equipment are used and are subject to regular inspection and certification.
• Game malfunctions: In the event of a technical error, network failure, or software malfunction during a game round, the round is void and the stake is returned to the player’s account. Wheelz is not liable for losses resulting from service interruptions beyond our reasonable control.
• Disputed outcomes: In the event of a dispute about a game outcome, the result recorded in our server logs is definitive. Players may submit a formal complaint through our complaints procedure (Section 16).
• Game availability: Wheelz reserves the right to modify, remove, or temporarily suspend any game without notice for maintenance, regulatory, or commercial reasons.

The following activities are strictly prohibited at Wheelz Casino NZ and will result in account suspension, forfeiture of funds, and potential legal action:

• Registering or operating more than one player account.
• Providing false, inaccurate, or misleading personal information at registration or during KYC verification.
• Using the Platform for any illegal purpose, including money laundering, fraud, or financing prohibited activities.
• Using software, bots, scripts, or any automated system to gain an unfair advantage over the casino or other players.
• Exploiting bugs, glitches, or errors in the software for financial gain. Any winnings derived from exploiting a malfunction must be returned.
• Colluding with other players in multiplayer games to gain an unfair advantage.
• Engaging in any form of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses, hedging bets across games to reduce wagering risk while maintaining a positive bonus expectation, or using third-party funds to exploit bonuses.
• Accessing the Platform using a VPN, proxy, or other method to circumvent geographic restrictions.
• Sharing account credentials with any other person or allowing any third party to use your account.
• Threatening, harassing, or abusing Wheelz staff or other players via any communication channel.

Wheelz Casino NZ reserves the right to suspend, restrict, or close any player account at any time, with or without prior notice, in any of the following circumstances:

• Suspected breach of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent, abusive, or money-laundering activity.
• Receipt of a chargeback or payment reversal associated with the account.
• Where required by law, regulatory order, or court directive.
• At the player’s own request (voluntary account closure or self-exclusion).
• Extended account inactivity — accounts inactive for 12 consecutive months may be subject to administrative fees of NZ$5 per month, applied to any remaining balance after the inactivity period begins.

Upon account closure, any verified Real Money Balance will be refunded to the player’s last verified payment method, subject to completion of all outstanding verification requirements. Bonus funds and bonus-derived winnings are forfeited upon closure.

Wheelz Casino NZ is committed to promoting responsible gambling. We provide the following tools, all accessible via your account dashboard:

• Deposit limits: Set daily, weekly, or monthly caps on deposits. Limits are enforceable immediately; increases require a 24-hour cooling-off period.
• Loss limits: Restrict the maximum amount you can lose over a given period.
• Session time reminders: Receive notifications after a set duration of continuous play.
• Reality checks: Enable periodic pop-ups displaying your session win/loss and duration.
• Cool-off periods: Pause gambling activity for 24 hours up to 6 weeks without closing your account.
• Self-exclusion: Request permanent or temporary account closure for a minimum of 6 months. Self-exclusion requests are processed immediately and comprehensively — you will be excluded from all marketing.

Wheelz Casino NZ will not knowingly allow any person who has self-excluded to open a new account. If you believe a self-exclusion has not been properly applied, contact our support team immediately.

All content on the Wheelz Casino NZ platform — including but not limited to: software, game assets, graphics, logos, trademarks, text, and interface design — is the property of Rootz Limited or its licensors and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.
• You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any Platform content without the express written consent of Rootz Limited.
• All third-party game content is the intellectual property of the respective game developer and is licensed to Rootz Limited for display on the Platform.

To the maximum extent permitted by applicable law:

• Wheelz Casino NZ provides the Platform and Services on an “as is” and “as available” basis without warranties of any kind, express or implied, including fitness for purpose or uninterrupted availability.
• Rootz Limited shall not be liable for any direct, indirect, incidental, special, or consequential loss arising from your use of the Platform, including loss of winnings, loss of data, or service interruptions.
• Wheelz’s total aggregate liability to any player for any claim arising from the Platform shall not exceed the total amount deposited by that player in the 12 months preceding the claim.
• Wheelz is not responsible for the content, security, or practices of any third-party websites linked from the Platform.
• Nothing in these Terms limits Wheelz’s liability for fraud, death, or personal injury caused by gross negligence.

The collection, storage, and use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Key points:

• Rootz Limited is the Data Controller for all personal data processed in connection with the Platform.
• Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and applicable New Zealand privacy law.
• We collect personal data for the purposes of account management, KYC compliance, payment processing, fraud prevention, and responsible gambling monitoring.
• We do not sell your personal data to third parties. Data is shared with service providers (KYC, payment processors, game studios) only as necessary for service delivery.
• You have the right to access, correct, and request deletion of your personal data, subject to legal retention obligations. Contact [email protected] to exercise your rights.

If you have a complaint regarding any aspect of the Platform or Services, we encourage you to follow this process:

1. Contact Customer Support: Submit your complaint via live chat or email at [email protected]. Include your account details, a description of the issue, and any supporting evidence. We aim to respond within 24 hours.
2. Escalation: If you are not satisfied with the initial response, request escalation to a senior complaints officer. We aim to resolve all escalated complaints within 7 business days.
3. Alternative Dispute Resolution: If the complaint remains unresolved after our internal process, you may submit the matter to the Malta Gaming Authority’s player dispute resolution service or an approved Alternative Dispute Resolution (ADR) provider. Details are available at mga.org.mt.
4. NZ Consumer protections: New Zealand players may also seek guidance from the Commerce Commission or the Disputes Tribunal for consumer-related matters.

Wheelz Casino NZ reserves the right to amend these Terms and Conditions at any time. In the event of material changes:

• We will update the “Effective Date” at the top of this document.
• Registered players will receive notification via email and/or a prominent notice on the Platform at least 14 days before the changes take effect, for significant amendments.
• Minor amendments (such as corrections to typographical errors or clarifications that do not affect player rights) may be made without advance notice.
• Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.
• If you do not accept the revised Terms, you must cease using the Platform and request account closure before the effective date of the changes.

These Terms and Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions.

The parties agree to submit to the exclusive jurisdiction of the Maltese courts for the resolution of any dispute that cannot be resolved through our internal complaints procedure or ADR process.

For New Zealand players, nothing in these Terms limits any statutory rights you may have under New Zealand consumer protection law. Where any provision of these Terms conflicts with applicable mandatory NZ law, the applicable NZ law shall prevail to the extent of the conflict.